Contact PineCha

We are here to help with questions about our teas, orders, shipping, and partnerships. Whether you are discovering Chinese tea for the first time or looking for a specific tea experience, our team is happy to assist.

How Can We Help?

✓ Order status and tracking

✓ Shipping and delivery inquiries

✓ Tea recommendations and brewing advice

✓ Refunds and returns

✓ Wholesale and business partnerships

Before contacting us

You may also find answers in:

Shipping Policy
Refund Policy
FAQ (coming soon)

Follow Our Tea Journey

Stay connected and discover new teas, brewing tips, and tea culture stories.

Response time

We reply to most inquiries within 1–2 business days.

During holidays or peak seasons, responses may take slightly longer. We appreciate your patience and will get back to you as soon as possible.