Shipping Policy
PineCha
1. Shipping Origin
All orders are shipped from China.
We work directly with tea producers and warehouses in China to ensure quality and authenticity.
2. Estimated Delivery Time
International delivery times vary depending on destination and shipping method.
Typical delivery ranges:
- United States & Canada: 2–6 weeks
- Europe: 3–8 weeks
- South America: 3–10 weeks
- Other regions: 3–12 weeks
👉 Delivery times are estimates only and may vary due to customs and logistics conditions.
3. Shipping Methods & Variability
Orders may be shipped via different international postal and courier services depending on destination and logistics conditions.
This may include:
- Standard international postal services
- Faster air mail routes (when available)
- Consolidated shipping routes during peak periods
👉 Shipping method is selected based on efficiency and availability.
4. Customs & Import Duties
International orders may be subject to customs duties, VAT, or import taxes.
These fees are determined by the destination country and are the responsibility of the buyer.
👉 PineCha is not responsible for customs delays or charges.
5. Tracking Information
- Tracking numbers are provided for all orders
- Tracking updates may take 7–14 days to appear after shipment
- In some cases, tracking may pause or update slowly during transit or customs processing
👉 This is normal for international postal systems.
6. Delays & Exceptions
Delivery times may be extended due to:
- Customs clearance delays
- Seasonal peaks (e.g., Chinese New Year, holidays)
- Postal service congestion
- Remote delivery areas
7. Lost or Missing Packages
If an order has not arrived after:
- 60–90 days (depending on destination and shipping method)
We will investigate the case with the carrier.
Possible resolutions include:
- Replacement shipment
- Refund (if confirmed lost by carrier)
8. Address Responsibility
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to incorrect or incomplete address:
- Re-shipping fees may apply
- Refunds may be adjusted for shipping costs
9. Contact
For any shipping-related inquiries: