Terms & Conditions
1. Website Use
By accessing PineCha, you agree to use this website in accordance with these Terms & Conditions.
If you do not agree, please do not use this website.
2. Product Information
We make every effort to ensure product descriptions and details are accurate.
However:
- Tea is a natural product and may vary by batch
- Product images are for reference only
- We reserve the right to update product information at any time
3. Orders & Acceptance
We reserve the right to cancel or refuse orders in the following cases:
- Stock unavailability
- Payment issues or fraud risk
- Pricing or system errors
- Violation of our policies
4. Payments
All payments must be completed before orders are shipped.
We use secure third-party payment providers such as PayPal.
5. Shipping Disclaimer
Shipping times are estimates only and may vary due to international logistics and customs processing.
We are not responsible for delays caused by shipping carriers or customs authorities.
(See Shipping Policy for full details.)
6. Returns & Refunds
All returns and refunds are governed by our Refund Policy.
Please refer to the Refund Policy page for full details.
7. Intellectual Property
All content on PineCha, including text, images, branding, and design, is the property of PineCha.
Unauthorized use is prohibited.
8. User Responsibilities
Users agree not to:
- Engage in fraudulent activity
- Abuse refund or payment systems
- Attempt to disrupt website operations
9. Limitation of Liability
To the fullest extent permitted by law, PineCha is not responsible for:
- Shipping delays
- Customs issues
- Losses caused by third-party logistics providers
- Indirect or incidental damages
10. Changes to Terms
We may update these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of changes.