Privacy Policy
PineCha
PineCha (“we”, “our”, or “us”) operates the website https://pinecha.com (the “Site”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment information (processed securely by third-party providers, not stored by us)
Device Information
- IP address
- Browser type
- Time zone
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
3. Sharing Your Information
We do not sell your personal information.
We may share your data with trusted third parties to operate our business, including:
- Payment processors (e.g. PayPal, Stripe)
- Shipping and logistics providers
- Email marketing services
- Analytics services (e.g. Google Analytics)
- Hosting and security providers (e.g. Cloudflare)
These providers only use your data as necessary to perform their services.
4. Cookies
We use cookies to:
- Keep your shopping cart functional
- Improve user experience
- Analyze website traffic
You can disable cookies in your browser settings.
5. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
6. Your Rights (GDPR / Global Users)
Depending on your location (including EU/EEA), you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
To exercise these rights, contact us at:
7. Third-Party Services
Our Site uses trusted third-party services such as:
- PayPal
- Stripe (if enabled)
- Google Analytics
- Cloudflare
- WooCommerce (store system)
Each service has its own privacy policy governing data usage.
8. Data Retention
We retain order and account information only as long as necessary for:
- Order fulfillment
- Legal and tax obligations
- Customer support
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy, contact us: